Frequently Asked Questions

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General Overview



What is ParkbyApp?

ParkbyApp is an easy and convenient way to pay for metered parking using a mobile phone or web browser.

What are the benefits of ParkbyApp?

You can pay for your parking using your phone without having to go to a meter. You can also receive mobile alerts 10 minutes prior to your time expiring. Additionally, you can extend your parking time remotely, up to the maximum time allowed per posted signage.

Is there a fee to use ParkbyApp?

When parking time is purchased through ParkbyApp, a 50-cent convenience fee applies to each transaction. ParkbyApp will inform you of the convenience fee and you will be asked to confirm a transaction before you are charged.

Where is ParkbyApp offered?

ParkbyApp mobile app is currently offered in the off-street parking lots operated by ParkbyApp. Just look for the ParkbyApp logo on signs located in several off-street lots and garages

How do I get started?

Easy! All you need is a credit or debit card. iPhone and Android users: downloand the free ParkbyApp mobile app to your device. Blackberry or Windows phone users: Sign up by visiting ParkbyApp.com on your mobile browser.

How do I get the app?

The free ParkbyApp mobile app is available in the iTunes and Google Play stores.

Is there an app for Blackberry or Windows phone users?

At this time, there is no app for Blackberry or Window, but users can access ParkbyApp online or through the mobile web.

Can I download the app on my tablet?

OS users can download the ParkByApp app on their iPad, but a valid mobile phone number is still required to create an account and use the app. Android users cannot download the app on a tablet at this time due to limitations within the Android platform.

How can I extend my parking with ParkbyApp?

One of the benefits of ParkByApp is the freedom to extend your parking session from a remote location, like a restaurant, office, or residence, up to the maximum time allowed. If you’re using ParkByApp and your phone has service, you will receive an alert when you have 10 minutes left on your parking session. You can monitor how much time is left on your session at any time by opening up the app.

Can I still use the meters?

Yes. If you choose, you can still pay using the meters like you have done traditionally.

Without paying at the meter, how does parking enforcement know I paid for parking?

Each time you use ParkByApp, you will enter your License Plate Number that identifies your parking session. Enforcement personnel determine if you have paid by looking up your license plate number and payment status.

How can I deactivate my account?

Deactivate your account at any time by visiting ParkByApp.com. Once you log in, select the Menu (upper left corner icon with three horizontal bars); click on Profile and then click the Deactivate Account button. Complete the short process to deactivate your account. The remaining parking funds in your account will be refunded to you, less any amounts used to pay your parking transactions, if any. Be aware that once you deactivate your account, it can’t be reactivated. If you wish to use ParkByApp again, you will need to create a new account.



Rates and Fees



What are the hourly parking rates?

The should be a sign located where you are parking with rates and restrictions respective to that region.

Are there additional charges besides the parking rate?

When parking time is purchased through ParkByApp, a convenience fee of 50 cents is charged for each and every transaction. ParkByApp will inform you of the convenience fee and you will be asked to confirm a transaction before you are charged.

How does ParkbyApp bill me?

You can pay using ParkbyApp by adding and individual credit or debit card of by prefunding the ParkbyApp Frequent Prefunded Account.

Does ParkbyApp require a minimum purchase amount?

Yes. ParkbyApp requires a 1 hour minimum.



Using ParkbyApp



How do I know if ParkbyApp is available where I parked?

ParkbyApp is currrently available only int he lots where ParkbyApp signs are situated.

Can I use ParkbyApp at metered parking anywhere else?

No. ParkbyApp is only currently available where the ParkbyApp sings are situated

What's a zone number? How do I locate my zone number?

The zone number displayed on the ParkbyApp logo street signs identifies where you are parked. The zone number is listed on the parking sign in the lot where your vehicle is locaed and on the decal on each meter. Entering the wrong zone number may result in a ticket

Why is it important to use the correct zone number?

Different lots have different parking restrictions and hours of operation or length of stay.

If I don't have my mobile phone with me, can I use a different phone to pay for parking?

Yes. Although your phone number, thus your phone, is linked by ParkbyApp for security purposes and verification reasons, you can start another account on a different phone and pay for parking with the new phone number. You may also use your email address to login on a different phone. If you don't have a mobile phone with you, make a payment at the nearest meter to your vehicle. Additionally, if you're with someone who has a ParkbyApp account, they can pay for your parking by simply paying for your License Plate and you can repay the favor in the future!

Why is that sometimes I can extend parking and sometimes I can't?

You may be unable to extend parking if you are outside the zone's hours of operation or due to a parking restriction. When you purchase parking, you are not permitted to purchase more time than the allowed length of stay. Make sure you check for rates, parking restrictions on the meters, and permanent or temporary signage in order to avoid a ticket. LIke many apps or mobile services, PakbyApp requires good cellular or Wi-Fi signal. The connectivity of your personal devices is not under our control, and if you experience failure in wireless service, you will be unable to extend your parking session remotely. In such circumstances, please pay for parking at the meter nearest to your vehicle and place a receipt on your dashboard as proof of payment, if required by the meter

Can I change my notification alert to something other than 10 minutes?

No. At this time, the time period for the notification alert feature cannot be changed

I parked using the wrong zone number, can I change it?

You cannot change a zone number once your session has started, so remember to review screens before confirming your sessions. Make sure you check for rates, parking restrictions on the meter and permanent or temporary signage in order to avoid a ticket.

How do I know if my parking time was processed?

The ParkbyApp or mobile web session shows the start time and end times of your parking session. Additionally, a countdown timer will show the remaining amount of time to your current parking session at any point in time.



Accounts and Payments



How do I pay for parking using ParkbyApp

You can pay for your parking session in ParkbyApp by either an individual Credit / Debit card. Transactions completed using an individual Credit / Debit card will show up on your card statements as individual line items and will be deducted from your account once the parking session is completed.

Can I use ParkbyApp without having to set up an account?

No. In order to use ParkbyApp you must set up an account first

Can I use ParkbyApp without having to link my credit or debit card?

No. In order to use ParkbyApp you must link a credit or debit card to your account

Can I access my parking history? How do I get receipts?

Your ParkbyApp transactions are saved and can be accessed in two ways:
To email a receipt of a parking session directly from the app, go to Settings and select My Parking History. The app keeps a history of your last 20 parking sessions. Choose a recent session and select Email Receipt. This will send a receipt to the email address associated with the ParkbyApp account.
To view the entire parking history of your account, you may log in to ParkbyApp.com from a computer and run reports as necessary.

Is it safe to make payments via ParkbyApp?

ParkbyApp is committed to protecting your customer information. Your credit card number is encrypted and your information is handled as specified in our privacy policy.

How does ParkbyApp use my email?

We use your email address only to send you important information regarding your ParkbyApp account.

How can I deactivate my account?

Deactivate your account at any time by visiting ParkbyApp.com. Once you log in, select the menu (upper left corner icon with three horizontal bars). Click on profile and then click the deactivate account button. Be aware that once you deactivate your account, it can't be reactivated. If you wish to use ParkbyApp again, you will need to create a new account.



Enforcement



Without the meter showing paid or a dashboard receipt, how do parking enforcers know that I have paid for parking?

Each time you use ParkbyApp, you will enter your license plate number, which identifies your parking session. Enforcement personnel will look up your license plate number to determine if you have paid. Do not place your phone in the windshield as proof of payment.

How can I avoid getting a parking ticket when using ParkbyApp?

If you're using the app and have a signal, ParkbyApp will send a notification alert to your mobile device when you have 10 minutes left on your parking session. At that point, you can extend your session from your phone, subject to restrictions. However, we cannot be responsible for any failure to receive a notification alert or extend your parking session because of any failures in wireless service or malfunctions with your wireless carrier.

I paid with ParkbyApp and received a violation. What can I do to contest my ticket?

Regardless of payment method, you can always contest a parking violation. If you receive a parking violation when you have used ParkbyApp, you can access your parking history to show verification of payment.



Troubleshooting



The app doesn't work; I'm not getting notification alerts; it's slow?

Like many apps or mobile services, ParkbyApp requires a good cellular or Wi-Fi signal. If you experience any issues with the app, check your phone's coverage status and/or Wi-Fi signal first. The connectivity of your personal device is not under our control, and we cannot be responsible for any failure to get a notification alert or inability to extend a parking session because of failures in wireless services or malfunctions with your wireless carrier. Also, please be aware that sessions originated from the app, whether on iPhone or iPad or an Android device, receive notifications on the app specific to that device. If you continue to experience problems, let us know by visiting the Menu > Send Bug Report on your app or on ParkbyApp.com and then restart the app. We'll look into it as soon as possible. Please remember that if you're unable to pay for parking through ParkbyApp for any reason, you're still required to pay for metered parking and should do so at the meter nearest to your car and place a receipt on your dashboard as proof of payment.

How do i reset my PIN?

You create your PIN when you sign up for an account. If you wish to reset your PIN, click on the Reset PIN button on the Login page. You will be required to re-enter your payment card currently on file to verify your identity (we provide the last four digits to help you remember which card you used). After successfully verifying your payment card details, you will be taken to the Create PIN page, at which point you can reset your PIN.

Why do I get a "Locked Parking" error message?

If you received a "locked parking" error message, be aware that we have manually suspended your account due to payment discrepancies. In such cases, please contact us at 217-403-4700 for more information.

Why can't I add more time on my parking session?

If you are unable to add additional time to your parking stay, it is likely that you have reached the maximum parking time allowed for that location, you do not have to pay as no payment is required (check signs posted in area), or you have parked in a restricted location (check posted signs for special restrictions like parking during rush hour).

Why am I receiving a time out error?

ParkbyApp allows 90 seconds to complete a transaction before the system times out. If a timeout occurs, simply begin your transaction again.

Why didn't I receive a notification alerting me that my time is about to expire?

Like many apps or mobile services, ParkbyApp requires a good cellular or Wi-Fi signal. If you experience any issues with the app, check your phone's coverage status and/or Wi-Fi signal first. The connectivity of your personal device is not under our control, and we cannot be responsible for any failure to get a notification alert or inability to extend a parking session because of failures in wireless services or malfunctions with your wireless carrier. Also, please go to Menu> Preferences and make sure that the "remind me when my time is expiring (app notification) option is selected. Check your phone's Push Notifications settings and make sure that your phone has service. If you are experiencing any problems, let us know by visiting Menu>Send Bug Report on your app or on ParkbyApp.com. We'll look into it as soon as possible.

My phone battery has run out and I can't pay for my parking with ParkbyApp. How can I pay for my parking?

Return to the block where your vehicle is parked and pay at the meter. A receipt may be required on your car dash depending on where you are parked.

I have a new phone number. What do I do?

No problem. Using the app or website, visit the Menu and access the options under Settings to change your Profile and/or Payment details.

Can I add another phone to my account?

No. Each account is connected to a single phone number.

I have received multiple charges on my bank account after I used the app. I believe I am a victim of fraud. What can you do?

Contact the bank associated with your credit/debit card immediately if you believe you may be a victim of fraud. In addition, please email us at info@parkbyapp.com and we can help you determine if the charges are legitimate.

I'm trying to create an account but it keeps saying "User Exists". I've never signed up before. Help!

Call us at 704-837-8066 and we can help you sort out the situation.

May I get a refund for any unused time?

No. Refunds for unused time are not available. Make sure you check for parking restrictions on the pay box and for permanent or temporary signage in order to avoid a ticket.



For Mobile Browser and Basic Phone Users Only



Am I charged for text messages that I receive from ParkbyApp?

ParkbyApp does not charge for text messages we send to you, but text messages are subject to standard messgae and data rates charged by your wireless service provider.

How can I change my text message preferences

You can manage your text message preferences in the Preferences section on your online account.

How do I stop text messages?

You can stop text message notifications by visiting the Preferences section on your online account and disabling text mesages. Additionally, text STOPTXT to. Following a request to unsubscribe, you will receive a confirmation message from ParkbyApp confirming that you have been activated in our system. Be aware however, that if you choose to not receive text message alerts, we cannot remind you of when your parking expires.

Do I have to sign up for text messages to park?

If you purchase parking by calling __________ you must agree to receive text messages regarding your parking transaction. This includes text messages to process your transaction, receipts for your transactions, and parking expiration reminders. If you don’t want to receive text messages you can use our conveniently located pay boxes to purchase parking.If you purchase parking with ParkByApp.com either on a desktop or mobile web browser, you can manage your text message preferences for expiration alerts by visiting the Preferences section on your online account. If you choose not to receive text message expiration alerts, we cannot remind you of when your parking expires.You do not need to sign up for text messages to use ParkByApp. However, you will need to receive your account verification code by text message when you sign up for ParkByApp app.

How many text messages will I receive?

The number of text messages you receive will depend on the number of parking transactions that you enter into and the method you use to purchase parking. Depending on the method you use to purchase parking, you may get up to eight text messages in relation to your transaction.

What else should I know about text messages I may receive from ParkbyApp?

Text messages are subject to your wireless carrier’s standard message and data rates. To stop text messages, visit the Preferences section on your online account and disable text messages or text STOPTXT ________. For help, call 704-837-8066 or text HELPME to ________. Depending on the method you use to purchase parking you may get up to eight text messages in relation to your transaction. If you don’t want to receive texts please use our conveniently located pay boxes to purchase parking.

How do I get support?

Using the app or website, go to Menu>Report a Problem and send us the details of your issue. If you need immediate assistance, please email us at info@parkbyapp.com or text HELPME to

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